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Concierge Services - Guest Relations Specialist

Concierge Services - Guest Relations Specialist with Fanshawe,Canada.

Overview - 2017/2018

Are you passionate about premium service, working in an environment where you are challenged daily to use your creativity in fulfilling a guest's needs? This program was developed to enhance the student's ability to succeed as a Concierge in the multi-faceted premium service sector of the tourism and hospitality industry. Students will learn the realities of today's premium service hospitality trends and be prepared to work with today's discerning clientele.

Program overview

• A unique one year graduate program that allows students to continue to build on their current tourism & hospitality education and skill sets, improving upon both personal and professional abilities

• Introduction to a variety of employer partners, while studying the realities of today's premium service hospitality trends

• Includes a 4 month paid internship with exposure to exciting global employment opportunities

• Recognized by Royal Roads University, a two year credit granted to BA Commerce, Entrepreneurial Management

• We are proudly endorsed by Les Clef's d'Or Canada, the world's leading Concierge association

Admission Requirements - 2017/2018

A Two- or Three-Year College Diploma, or a Degree

Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above*

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

• A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements

• Test of English as a Foreign Language (TOEFL) test with a minimum score of 570 for the paper-based test (PBT), or 88 for the Internet-based test (iBT), with test results within the last two years

• International English Language Testing System (IELTS) test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years

• Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years  

• An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years

• Fanshawe College ESL4/GAP5 students: Minimum grade of 75% in ESL4/GAP5 Level 10

Recommended Personal Preparation

• Above average interpersonal skills

• Ability to work successfully in both an independent and team environment

• Keen interest in cultural diversity.

• Aptitude for language study

Applicant Selection Criteria

Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:

1. Preference for Permanent Residents of Ontario

2. Receipt of Application by April 1st (After this date, Fanshawe             College will consider applicants on a first-come, first-served basis      until the program is full)

3.  Achievement in the Admission Requirements


Concierge Services - Guest Relations Specialist-2017/2018

Level 1 Credits

Take all of the following Mandatory Courses:

MGMT-6105Event Planning3

TOUR-6002Out and About4.5

TOUR-6003Case Study Presentations3

PBRL-6004Internship Preparation 12

COMM-6035Global Communication3

TOUR-6007Attractions & Tourism3

ECON-6001World Economics3

MGMT-6105Event Planning3

Level 2 Credits

Take all of the following Mandatory Courses:

MGMT-6010Leadership and Organizational Skills3

HOSP-6011Premium Goods & Services3

COMP-5019Software Solutions3

MGMT-6107Transportation Services3

HOSP-6012Culture of Service3

MGMT-6108Global Leadership3

MGMT-6106Special Events Management3

Level 3 Credits

Take the following Mandatory Course:


Careers - 2017/2018

Career Opportunities

Career opportunities exist in a wide variety of companies within the tourism and hospitality industry. The graduates' enhanced service orientation will lead them to positions as concierges, cruise/tour directors, customer service trainers, and supervisory/management roles with internationally recognized leisure and corporate service providers.

More Information - 2017/2018

A One-Year Ontario College Graduate Certificate Program 

Program Code: CGS1

Campus Code: LC (LC - London)

September Admission

15 week terms

Program Description

This Ontario College Graduate Certificate program is designed to enhance the graduate's ability to succeed in the multi-faceted premium service sector of the tourism and hospitality industry. An extraordinary guest relations department is often the factor that differentiates product in today's highly competitive marketplace. Graduates who exhibit outstanding critical thinking, multi-tasking and problem-solving skills, with heightened degrees of global knowledge, sophistication and confidence, are prized by all tourism and hospitality employers. This intensive, non-traditional opportunity is not for the faint of heart. 

Learning Outcomes The graduate has reliably demonstrated the ability to

1. Lead, guide and supervise staff as required in concierge-related services.
2. Display self-confidence and personal effectiveness when providing concierge-related services.

3. Recommend products and services according to guest needs and preferences.

4. Manage customer or concierge-related problems using initiative, resourcefulness and self-control to ensure an effective and creative solution.

5. Work independently, and effectively as a team member to provide services to guests and the general public.

6. Communicate in a guest-service environment using appropriate intercultural strategies and techniques.

7. Utilize desktop publishing, multimedia, and a variety of software to produce effective marketing materials.

8. Make informed financial decisions to meet the goals of a guest-service enterprise.

9. Develop and apply strategies for personal, career and professional development to enhance work performance and maintain currency with the guest-service industry.

Program Pathways

• Graduates of this program who wish to pursue further education have a number of pathway opportunities to degrees and programs around the globe. Students are encouraged to search the various links on the Tourism and Hospitality web site and discuss the program specific opportunities with the Tourism and Hospitality Student Success Advisor.


Learn & Earn in Canada!!!

• Earn and gain practical experience by working part-time after by day 1

• Pathway for 3* Years of Open Work Permit.

• Prospects of applying for Permanent Residence visa are much higher in Canada.

• Earn minimum of $11CAD/hr as per the minimum wages set.

For Further Details Contact us on 022 22633400/02/04/05.